Privacy Policy
Last updated: 6 May 2026
Ellie Custom Cleaners ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
1. Information we collect
When you contact us, place an order or use our services, we may collect:
- Contact details: name, phone number, email and address.
- Service details: garment type, special instructions and order history.
- Business details for wholesale customers, such as company name.
- Website usage data such as pages visited and basic device information.
2. How we use your information
- To provide cleaning, laundry, alterations and pickup services.
- To respond to enquiries, quotes and customer support requests.
- To send order updates and receipts.
- To improve our services and website experience.
- To meet legal and accounting obligations.
3. Sharing of information
We do not sell your personal information. We may share limited information with trusted service providers (for example payment processors or delivery partners) only as needed to deliver our services, and with authorities where required by law.
4. Data retention
We keep personal information only as long as necessary to provide our services and meet legal obligations. Records are securely destroyed when no longer needed.
5. Security
We take reasonable safeguards to protect your information, including secure storage, restricted staff access and protected systems.
6. Cookies
Our website may use essential cookies and basic analytics to understand traffic. You can disable cookies in your browser settings.
7. Your rights
You can request access to, correction of, or deletion of your personal information. To exercise these rights, contact us using the details below.
8. Contact
Ellie Custom Cleaners
5925 Grossbeak Drive, Unit 7, Mississauga, ON L5N 6S5
Phone: +1 905 824 0727
Email: bestcustomcleaners@hotmail.com